Please understand that in most cases, we are selling you your new flooring at wholesale or below wholesale prices, and saving you a lot of money on your purchase. If you have 1 to 3 cartons of material left over when your flooring job is complete, it is recommended that you keep them in the event you need to do a repair, and in case that flooring is no longer available. Listed below is our current policy on material returns:

• There are no returns allowed in accessories (trim, underlayment, glue, etc.)
• Some flooring has a No Return policy which is set forth by the manufacturer or the distributor. ALL DISCONTINUED PRODUCTS ARE FINAL SALES AND WILL NOT BE RETURNED UNDER ANY CIRCUMSTANCE. If this is a concern for you, please ask your sales representative prior to making a purchase.
• There are no returns allowed on ceramic tile products or Dropped or Discontinued floor products.
• We can accept returns on 4 cartons or more. There would be no return allowed on less than 4 cartons of any flooring.
• Any returned cartons must be factory sealed. You would not receive any credit for opened cartons.
• You would need to get a return authorization from our office prior to making a return. You can get a return authorization up to 15 days of the receipt of your order. No returns allowed after 15 days.
• Material to be returned would have to be brought to a designated freight terminal once a return authorization is issued.
• You would be responsible to pay the return shipping charge on any returns.
• Once returned material is received by our vendor, we would issue you a credit or a refund. This process usually takes 4 to 6 weeks from the date the material was received.
• If you decide to return/cancel any part of, or your entire order for any reason, you would be responsible to pay the *actual original freight charge, the return freight charge, and any applicable restocking fee which usually ranges from 35%-45% of the order depending on manufacturer/discontinued products. No exceptions!