Unless otherwise noted, shipping charges are not included in our online prices. You must call customer service to get the exact shipping charges for the particular product(s) to your shipping zone.
Delivery Time
Once your order is submitted, we need 1 to 3 business days to properly process the order through our vendors and partners. After the order is processed, it's then picked up by one of our freight carriers. Standard time in transit is 7 to 10 business days (not including weekends or holidays) after the order ships. We usually tell customers to estimate one and a half to two weeks total however, we do not guarantee any dates or times. In route shipping time can vary due to time or year and many other factors. In some cases guaranteed shipping is available as an added service and additional fee. This estimated time applies to the contiguous 48 United States. Delivery time will be longer to Alaska, Hawaii, Canada, and anywhere outside the Continental United States. If part of the order or the entire order is not in stock, we will notify you and advise you of your options.
How We Deliver Your Order
We use some of the largest and most well-respected carriers in the industry. All they handle is this type of freight, which is referred to as "LTL" - Less Than Truckload quantities. These companies' rate of claims or damaged material is less than 1%. We use these companies to get you the absolute lowest freight rate on your order. These companies do have certain terms that you need to be aware of. The following are some of these terms and conditions. You can choose to have your order delivered to your home, a business, or you can pick it up at a designated freight terminal in your area. Usually, the charge for having the order sent to a business or delivered to a freight terminal is slightly less than to a home. If you choose this option, we will notify you as to the terminal location AFTER you make a purchase. You must have someone at the delivery location to help unload the order. Deliveries are "curb side". The driver's will not bring the material into your home. If you are handicapped or have no way of assisting the driver, please call our office and we will explain the extra fee to have the material unloaded. The freight carrier will usually contact you prior to the delivery. We will send you an e-mail listing the terminal phone number and a tracking number. If you have not heard from the freight carrier by the time you have received this e-mail, we suggest that you contact them to confirm the delivery date and time. The freight company will usually give you the date of delivery, and a time window which should be a two to six hour time span. Whoever is accepting the delivery must inspect it and sign for the order according to the Delivery Checklist we send you. We make it simple for you to work within these terms. We provide you with the tracking number and a terminal telephone number in order for you to track your order and schedule a delivery day and time that will be convenient for you. In most cases, the trucking company can narrow the delivery time down to a two- to six-hour window. You need to make sure that the order is inspected when delivered. If you are not going to be the one accepting the order, you have to make sure that the person signing the order is capable of doing so. You cannot sign the paperwork and let the driver leave until the order has been thoroughly inspected. If there is any damaged material, it must be noted on the paperwork and retained in order for us to issue replacement material to you and for us to be properly reimbursed by the trucking company.
Off loading is your responsibility. Depending on the size of the package, you will need anywhere from 2-5 people to unload your shipment without the risk of damage. We offer these suggestions to make your order go as smoothly as possible. We know that you will save lots of money. Saving you money is our business but exceeding your expectations is our goal. There are always unique situations that require special considerations, for solutions please contact customer service at 760-261-4061
Delivery Time
Once your order is submitted, we need 1 to 3 business days to properly process the order through our vendors and partners. After the order is processed, it's then picked up by one of our freight carriers. Standard time in transit is 7 to 10 business days (not including weekends or holidays) after the order ships. We usually tell customers to estimate one and a half to two weeks total however, we do not guarantee any dates or times. In route shipping time can vary due to time or year and many other factors. In some cases guaranteed shipping is available as an added service and additional fee. This estimated time applies to the contiguous 48 United States. Delivery time will be longer to Alaska, Hawaii, Canada, and anywhere outside the Continental United States. If part of the order or the entire order is not in stock, we will notify you and advise you of your options.
How We Deliver Your Order
We use some of the largest and most well-respected carriers in the industry. All they handle is this type of freight, which is referred to as "LTL" - Less Than Truckload quantities. These companies' rate of claims or damaged material is less than 1%. We use these companies to get you the absolute lowest freight rate on your order. These companies do have certain terms that you need to be aware of. The following are some of these terms and conditions. You can choose to have your order delivered to your home, a business, or you can pick it up at a designated freight terminal in your area. Usually, the charge for having the order sent to a business or delivered to a freight terminal is slightly less than to a home. If you choose this option, we will notify you as to the terminal location AFTER you make a purchase. You must have someone at the delivery location to help unload the order. Deliveries are "curb side". The driver's will not bring the material into your home. If you are handicapped or have no way of assisting the driver, please call our office and we will explain the extra fee to have the material unloaded. The freight carrier will usually contact you prior to the delivery. We will send you an e-mail listing the terminal phone number and a tracking number. If you have not heard from the freight carrier by the time you have received this e-mail, we suggest that you contact them to confirm the delivery date and time. The freight company will usually give you the date of delivery, and a time window which should be a two to six hour time span. Whoever is accepting the delivery must inspect it and sign for the order according to the Delivery Checklist we send you. We make it simple for you to work within these terms. We provide you with the tracking number and a terminal telephone number in order for you to track your order and schedule a delivery day and time that will be convenient for you. In most cases, the trucking company can narrow the delivery time down to a two- to six-hour window. You need to make sure that the order is inspected when delivered. If you are not going to be the one accepting the order, you have to make sure that the person signing the order is capable of doing so. You cannot sign the paperwork and let the driver leave until the order has been thoroughly inspected. If there is any damaged material, it must be noted on the paperwork and retained in order for us to issue replacement material to you and for us to be properly reimbursed by the trucking company.
Off loading is your responsibility. Depending on the size of the package, you will need anywhere from 2-5 people to unload your shipment without the risk of damage. We offer these suggestions to make your order go as smoothly as possible. We know that you will save lots of money. Saving you money is our business but exceeding your expectations is our goal. There are always unique situations that require special considerations, for solutions please contact customer service at 760-261-4061
